by Holly Hayes
The U.S. Department of Defense has published an on-line Professional Conduct Toolkit designed to help put a stop to disruptive behaviors in healthcare that “undermine team effectiveness, contribute to unhealthy work environments, and put patients at risk.”
The toolkit consists of four modules:
- Professional Conduct, Teamwork, and Patient Safety
- Responding to Behaviors that Undermine Safe Patient Care
- Supporting engagement: The Role of Leaders and System Responses
- High-Conflict Personalities, Mental Health Issues, and Safety Considerations
The Toolkit also contains tipsheets, a checklist and tools and guides for implementing initiatives within your healthcare organization. Please share any information you have about addressing disruptive behavior in healthcare with us and our readers.
Technorati Tags: Mediation
Holly Hayes is a mediator at Karl Bayer, Dispute Resolution Expert where she focuses on mediation of health care disputes. Holly holds a B.A. from Southern Methodist University and a Masters in Health Administration from Duke University. She can be reached at holly@karlbayer.com.
