The AAA-ICDR Issues COVID-19 Update

On Friday, the American Arbitration Association and its international division, the International Centre for Dispute Resolution (“ICDR”), issued a “COVID-19 Update.”  The update primarily addressed the AAA-ICDR’s business continuity capabilities, video arbitration technologies, and health and safety measures that are currently being taken by the organization.  Regarding video arbitration, the AAA-ICDR stated:

Video Capabilities

The AAA-ICDR can assist with alternative hearing arrangements, including offering AAA-ICDR hearing rooms with video capability that will allow remote participation in hearings. The AAA-ICDR has already arranged for and conducted an entire hearing virtually, which is a services that can be provide in other cases provided that sufficient notice is given.

Online video, teleconferencing, internet communication and means other than in-person can facilitate a full and equal opportunity for all parties to present evidence in a hearing. The AAA-ICDR’s hearing rooms and virtual hearing capabilities employ the latest communications technology to ensure parties can present their case as well as any evidence that the arbitrator considers material and relevant to the resolution of the dispute. When hearings involve witnesses, these technologies can allow such witnesses to submit to direct- and cross-examination.

Video and teleconferencing for hearings can help to expedite a case when travel proves difficult or creates schedule conflicts and can provide savings on travel costs and time for parties and attorneys.

AAA-ICDR User-Friendly Hearing Room Technology Includes:

– High Definition Cameras for Video Conferencing
– Wall Mounted Commercial Grade Televisions & Projection Displays
– Wireless Content Displays and Sharing
– Customized Wireless Internet Access VoIP Audio Conferencing room based system/
Conference Phone
– Gooseneck tabletop Microphones/Ceiling Microphones
– Low Profile Ceiling Speakers
– Room Based computers
– Table Top Room Integrated Control Panel for one-touch control
– Clarus Glassboards

AAA-ICDR Virtual Hearings:

– Video conferencing for hearings
– Audio conference Bridge available for audio hearings

Video or virtual arbitration is a great option for individuals who are unable to engage in traditional face-to-face arbitration proceedings.  You my read the AAA-ICDR’s entire “COVID-19 Update” on the organization’s website.

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