Ayelet Sela, Post-Doctoral Research Fellow, Bar Ilan University Faculty of Law, has published “Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration,” Ohio State Journal on Dispute Resolution, Forthcoming. 

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Professor Robert Condlin, University of Maryland Francis King Carey School of Law, has written an interesting paper entitled, “Online Dispute Resolution: Stinky, Repugnant, or Drab,” U. of Maryland Legal Studies Research Paper No. 2016-40.

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Noam Ebner, Professor of Negotiation and Conflict Resolution and Online Program Chair for the Werner Institute at Creighton University School of Law, and Professor John Zeleznikow of Victoria University have published “No Sheriff in Town: Governance for the ODR Field,” Negotiation Journal, Vol. 32(4), 2016.

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Noam Ebner, Assistant Professor and Online Program Chair for the Werner Institute at Creighton University School of Law, and Professor John Zeleznikow of Victoria University have published “Fairness, Trust, and Security in Online Dispute Resolution,” Hamline Journal of Public Law and Policy, Vol. 36, No. 2, 2015.

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Amy Schmitz, Professor of Law at the University of Colorado Law School has published “Building Trust in E-commerce Through Online Dispute Resolution,” John A. Rothchild (ed.), Research Handbook on Electronic Commerce Law, Edward Elgar, 2016, Forthcoming; U of Colorado Law Legal Studies Research Paper No. 15-15.

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The rise of Online Dispute Resolution has lead to some debate over its effectiveness and the benefits of its use. According to some scholars, computer-mediated communication (CMC), which is inextricably linked with ODR, facilitates the interaction process through the use of computers; however, with e-negotiation, for example, it is also believed that [CMC] can undercut the effectiveness of negotiation and lead to “misunderstandings, sinister attr

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The adoption of ODR services by major ADR service providers should not come as a surprise, especially considering the assortment of providers solely dedicated to ODR that exist on the Internet. As mentioned before, over 60 providers of ODR currently exist.

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Online Dispute Resolution, naturally, exists online. Attempting a general Internet search for ODR providers will provide a potentially overwhelming amount of results. Currently, over 60 academically recognized ORD providers exist.

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Online Dispute Resolution means exactly what it says: it is a method of resolving disputes through the use of an “online” system (the Internet). However, there is some ambiguity as to what this could entail.

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Technology is becoming an ever more integrated part of society, playing a role—or at the very least touching—nearly every aspect of daily life. The world of arbitration is no exception to this phenomenon.

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