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All articles tagged '"health care"'
133 articles found
Applying Conflict Resolution Skills in Health Care PART II: Separate the People from the Problem
By Victoria VanBuren - February 19, 2010
By Holly Hayes Last week, we started our health care conflict resolution series with applying the principled negotiation method to health care (post available here). Principled negotiation involves: Separating the people from the problem. Focusing on interests, not positions. Generating a variety of possibilities before deciding what to do. Insisting that the result be based on some objective standard. This post will focus on “separating the peop
Applying Conflict Resolution Skills in Health Care PART I: Principled Negotiation Method
By Victoria VanBuren - February 11, 2010
By Holly Hayes Difficult situations arise every day in the health care setting, between staff and patients, between staff and family members, between physicians and nurses, between staff and administration. In the national bestseller, Getting to YES, a universally applicable method for addressing conflict resolution is offered by Roger Fisher and William Ury. This post, the first in a five-part series, applies this method specifically to healthca
Harvard Medical, Dental, & Public Health Newsletter: Conflict Resolution in Health Care
By Victoria VanBuren - January 29, 2010
by Holly Hayes I recently read a healthcare conflict resolution article in FOCUS, the newsletter of the Harvard Medical, Dental, & Public Health Schools. The article begins with the statement, “Everyone in health care, it seems, has a war story about conflict at work.” In an annual one-week intensive immersion course, Leonard Marcus, who directs the program for Health Care Negotiation and Conflict Resolution at Harvard, and his te
2009 Developments in Mediation: Joint Commission Standard on Code of Conduct
By Victoria VanBuren - January 8, 2010
by Holly Hayes Health care leaders have known for years that disruptive behaviors are a serious problem. Verbal outbursts, refusing to take part in assigned duties and condescending attitudes all create breakdowns in the teamwork, collaboration and communication needed to deliver patient care. A study by The Institute for Safe Medication Practices (ISMP) found that 40 percent of clinicians have remained passive or kept quiet during patient care e
2009 Developments in Mediation: President Barack Obama’s Plan for Tort Reform
By Victoria VanBuren - December 25, 2009
by Holly Hayes In September 2009, President Obama instructed the Secretary of Health and Human Services to move forward with awarding medical malpractice demonstration grants to states funded by the Agency for Healthcare Research and Quality (AHRQ) to help doctors focus on putting their patients first, not on practicing defensive medicine. (read more here and here) In October, the Congressional Budget Office (CBO) released a letter updating its a
2009 Texas Legislation on Arbitration and Mediation
By Victoria VanBuren - December 16, 2009
In 2009, the 81st Regular Session of the Texas Legislation adjourned on June 1. Following is a summary of some bills related to alternative dispute resolution filed during the session. Bills that passed: H.B. 2256. The bill relates to mediation of out-of-network health benefit claim disputes concerning enrollees, facility-based physicians, and certain health benefit plans. Here are the bill’s history and analysis. Posts by Holly Hayes discu
2009 Developments in Mediation: Mediation Option for ‘Balance Billing’ in Health Care
By Victoria VanBuren - December 11, 2009
by Holly Hayes In June, we discussed the passage of Texas House Bill 2256, which provides a procedure for mediation of out-of-network health benefit claim disputes. Patients in Texas now have the option to mediate when they are ‘balance-billed’ by their insurance company for services provided by out-of-network facility-based physicians like radiologists, pathologists, neonatologists, and emergency room physicians. (post available here
H.R. 3962: U.S. House Health Care Bill Addresses ‘Balance Billing’
By Victoria VanBuren - November 20, 2009
By Holly Hayes As noted in a previous post (available here) Texas House Bill 2256, signed into law on June 19, 2009, provides a procedure for mediation of out-of-network health benefit claim disputes. The law gives patients the option to mediate when they are ‘balance-billed’ by their insurance company for services provided by out-of-network facility-based physicians like radiologists, pathologists, and neonatologists. ‘Balance
Deadline Set for Application for Medical Liability Reform Grants
By Victoria VanBuren - November 12, 2009
by Holly Hayes In September, President Obama authorized the Department of Health and Human Services (HHS) to allocate $25 million for medical liability reform pilot projects. Grant proposals may be submitted beginning December 20 and are due by January 20, 2010. Additional details on the grant application process are available at American Medical News. The purpose of these grants is as follows: This Funding Opportunity Announcement (FOA) solicits
Medical Liability Reform Debate
By Victoria VanBuren - November 3, 2009
by Holly Hayes Medical liability reform has not been an area of focus in the health reform debate since September when President Obama directed the Department of Health and Human Services to provide $25 million for medical liability reform and patient safety planning grants. A Congressional Budget Office (CBO) report, also mentioned on Disputing (post available here) may reinvigorate the medical liability reform debate. Details on this debate and
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