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All articles tagged '"health care"'
133 articles found
Where Does Mediation Fit in the Spectrum of Healthcare Conflict Resolution?
By Holly Hayes - June 4, 2010
By Holly Hayes How big is the issue of conflict in healthcare? The accrediting body for hospitals, The Joint Commission, issued standard (LD.01.03.01) in January 2009 recognizing the need to better manage conflict in the healthcare setting. The Standard states: “The governing body is ultimately accountable for the safety and quality of care, treatment, and services.” During on-site accreditation visits, The Joint Commission reviewers “score” the
American Health Lawyers Association Publishes Toolkit for Managing Healthcare Conflict
By Holly Hayes - May 26, 2010
By Holly Hayes The American Health Lawyers Association (AHLA) Alternative Dispute Resolution (ADR) Service has posted a complimentary Conflict Management Toolkit to facilitate early management of disputes in health care organizations. The toolkit includes The Joint Commission (TJC) standards on conflict management and the sentinel event alert on disruptive physicians as well as sample guidelines, checklists and policy. (the toolkit is available h
“Bad Behavior” in Health Care
By Holly Hayes - May 14, 2010
By Holly Hayes After hearing Dan O’Connell speak earlier this month, I found this on-line presentation by Dan titled, Bad behavior — preparing for and dealing with disruptive behavior by providers. Dan is a clinical psychologist who works as an educator, consultant, clinician, department chair and executive director in medical and behavioral health settings. He suggests health care organizations develop a positive, proactive statement
Addressing Disruptive Behavior in Health Care
By Holly Hayes - May 11, 2010
By Holly Hayes Recently, I had the privilege of hearing Robert Wachter, MD speak. He is the Professor and Associate Chairman of the Department of Medicine at the University of California, San Francisco and an expert in the field of patient safety. He spoke about The Joint Commission’s (TJC) recent change in focus, from Safety Goals of the past that included “avoid using high risk abbreviations (those that could have two meanings)̶
GUEST-POST | Texas Supreme Court Compels Arbitration in Slip and Fall at Hospice
By Victoria VanBuren - May 10, 2010
By Glen M. Wilkerson Last Friday, the Texas Supreme Court handed down another arbitration case in In Re Odyssey Healthcare. P worked at hospice. She had employment agreement with non-subscriber (no worker’s compensation) that included an arbitration provision. She slipped at the home of a patient. P lived and accident occurred in El Paso. The Arbitration language provided: Panel of arbitrators would be from Dallas County. The Court compelle
Operations Management Approach to Conflict in Organizations
By Holly Hayes - May 7, 2010
By Holly Hayes Last week, I had the opportunity to attend the University of Texas “Innovation in Health Care Delivery Systems: Maintaining Quality and Reducing Costs Through Management and Information Technology”. One breakout session featured Donde Plowman, Ph.d., Business Professor and Department Head from the University of Tennessee. She has recently undertaken a study to increase the relevance of health services research to leader
Report Emphasizes Need for Teaching Communication Skills in Medical Schools
By Holly Hayes - April 23, 2010
By Holly Hayes The Lucian Leape Institute at the National Patient Safety Foundation released a report entitled “Unmet Needs:Teaching Physicians to Provide Safe Patient Care.” The report concludes that “[U.S.] medical schools are not doing an adequate job of facilitating student understanding of basic knowledge and the development of skills required for the provision of safe patient care.” The report’s 12 recommendations center o
Study Captures Nurses’ Experiences with Disruptive Behavior
By Holly Hayes - April 14, 2010
By Holly Hayes The Journal of Nursing Care Quality published this month the results of a qualitative study titled “Hospital RNs’ Experiences with Disruptive Behavior”. The study describes the different types of disruptive behavior the study group of registered nurses had experienced on the front lines of patient care, identifies the triggers of this behavior, learns how nurses respond to disruptive behavior and identifies the im
In Health Reform, the Power of a Positive No
By Holly Hayes - April 13, 2010
By Holly Hayes Those of us in the mediation field have likely read The Power of a Positive No by William Ury. I was reminded of this book when I read the New York Times article this week, “In Medicine, the Power of No.” See the full article here. William Ury’s preface begins with a discussion of his daughter’s illness and his family’s “long journey through the medical system.” He says, “I realize th
Medical Staff Standard Includes Conflict Resolution Requirement
By Holly Hayes - April 9, 2010
By Holly Hayes The Joint Commission Medical Staff Standard MS.01.01.01 has been approved and will go into effect March 31, 2011. See the Standard here. American Medical News summarizes: “The new standard states that the organized medical staff has the primary job of assuring quality and patient safety in the hospital while laying out a mechanism for physicians, the hospital governing body and chief executive to resolve differences over rule
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