by Holly Hayes
We often receive questions about where to find healthcare mediation training courses. Here is one series of training sessions titled Conflict Engagement for Healthcare Professionals: A Professional Certificate Program that may be of interest.
The program is a collaborative project of the Hamline University School of Law’s Dispute Resolution and Health Law Institutes and EHCCO – Emerging HealthCare Communities. Upcoming sessions are: September 20-23, 2012 and November 1-4, 2012 in Minneapolis, MN. The program learning objectives are:
- Develop a strategic approach to conflict management in healthcare organizations as a means of improving patient safety, creating healthy work environments, promoting accountable care and containing costs
- Identify frames for engagement, models for understanding conflict dynamics, and strategies for preventing escalation and mitigating the impact of conflict within the healthcare organization
- Integrate conflict competencies with established healthcare ethical principles and practices
- Utilize collaborative strategies as a key leverage point for shifting the underlying healthcare culture and creating accountable care
- Identify recurring patterns of high conflict behavior and adopt strategies for addressing these patterns and their impact on the organization
- Expand personal capacity for effectively engaging in conflict, building on existing competencies and professional values
- Demonstrate an enhanced ability to convene conversations to support effective conflict engagement among members of your healthcare community
- Apply conflict theory and strategies to the development of conflict competent leadership groups and healthcare organizations
- Identify the role of coaches, conflict specialists and a community of practice in supporting ongoing learning among healthcare professionals
A second training resource, titled: Center for American Nurses Conflict Engagement Portfolio, can be found here . The content of this program was developed by EHCCO. A description of the course, from their website, states:
This training program is designed for healthcare professionals who seek additional skills in assessing conflict situations, initiating difficult conversations, responding to strong emotions, and expanding options for effective resolution of disputes within the context of the health care setting. For those who already possess basic conflict engagement skills or training, this program will serve as a refresher course and will further develop existing skills through coached practice.
We welcome your comments on effective training you have received in healthcare mediation, conflict resolution or conflict engagement.
Holly Hayes is a mediator at Karl Bayer, Dispute Resolution Expert where she focuses on mediation of health care disputes. Holly holds a B.A. from Southern Methodist University and a Masters in Health Administration from Duke University. She can be reached at holly@karlbayer.com.
