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Harvard Law Professor Speaks on Health Care Negotiations
By Victoria VanBuren - March 23, 2010
By Holly Hayes Robert Bordone, Clinical Professor of Law and Director of the Harvard Negotiation and Mediation Clinical Program at Harvard Law School and co-editor of the widely used book “The Handbook of Dispute Resolution” discusses mistakes in the health care reform debate that could have been avoided by a better negotiation process in two interviews posted below. Watch the interview with Harvard Law Online: See this interview with
Healthcare Neutral ADR Blog: If the Health Care Reform Debate Was Mediated…
By Victoria VanBuren - March 16, 2010
By Holly Hayes Richard J. Webb, a guest-blogger on Disputing and author of the Healthcare Neutral ADR Blog, featured last week an excellent post on how the health care reform debate would look if it was mediated. Here is an excerpt: …. Leaving aside all of the ways in which the healthcare reform debate does not resemble the setting required for effective mediation, I began to imagine what I would do if thrust into a room with a commitment f
Applying Conflict Resolution Skills in Health Care PART V : Use Objective Criteria
By Victoria VanBuren - March 12, 2010
By Holly Hayes One month ago, we started our health care conflict resolution series (see Part I, Part II, Part III, and Part IV) focusing on the Roger Fisher, William Ury Getting to YES principled negotiation method involving: 1. Separating the people from the problem. 2. Focusing on interests, not positions. 3. Generating a variety of possibilities before deciding what to do. 4. Insisting that the result be based on some objective standard. Our
Liability Reform Discussed at President Obama’s Health Care Summit
By Victoria VanBuren - March 10, 2010
By Holly Hayes On Feb. 23, the American Medical Association and 76 other medical societies wrote a letter to President Barack Obama and congressional leaders asking them to adopt legislation to reduce unnecessary medical lawsuits. “‘Defensive medical procedures, prompted by the threat of litigation, add substantial costs for individuals, private and public payers,” the letter stated (read the letter here). At President ObamaR
Texas Doctor Proposes Physician-Led Solution to Cut Health Care Costs
By Victoria VanBuren - March 8, 2010
By Holly Hayes The New York Times posted last week an interview with Dr. Howard Brody (pictured left), professor of family medicine and director of the Institute for the Medical Humanities at the University of Texas Medical Branch in Galveston, discussing a proposal for health care reform involving physicians. Physicians, Dr. Brody says, are not “innocent bystanders” to increasing health care costs but have made little effort to limit future medi
Applying Conflict Resolution Skills in Health Care PART IV: Invent Options for Mutual Gain
By Victoria VanBuren - March 5, 2010
By Holly Hayes Conflict in health care differs from conflict in other arenas because it can result in significant negative outcomes – in some cases, life or death. Part IV in our series on applying conflict resolution skills in the health care setting follows the Principled Negotiation techniques described by Roger Fisher and William Ury in Getting to Yes with a focus on “inventing options for mutual gain”. Part I in the series can be viewed (her
Applying Conflict Resolution Skills in Health Care PART III: Focus on Interests, Not Positions
By Victoria VanBuren - February 26, 2010
By Holly Hayes Our health care conflict resolution series began with Part I, applying the “principled negotiation” method to health care (post available here) and followed with Part II, examining a case study of “Separating the People from the Problem” (post available here). In this post, let’s take an example of a physician and a hospital group negotiating to buy the physician’s practice to see how “positional bargaining” results in failure to f
Applying Conflict Resolution Skills in Health Care PART II: Separate the People from the Problem
By Victoria VanBuren - February 19, 2010
By Holly Hayes Last week, we started our health care conflict resolution series with applying the principled negotiation method to health care (post available here). Principled negotiation involves: Separating the people from the problem. Focusing on interests, not positions. Generating a variety of possibilities before deciding what to do. Insisting that the result be based on some objective standard. This post will focus on “separating the peop
Applying Conflict Resolution Skills in Health Care PART I: Principled Negotiation Method
By Victoria VanBuren - February 11, 2010
By Holly Hayes Difficult situations arise every day in the health care setting, between staff and patients, between staff and family members, between physicians and nurses, between staff and administration. In the national bestseller, Getting to YES, a universally applicable method for addressing conflict resolution is offered by Roger Fisher and William Ury. This post, the first in a five-part series, applies this method specifically to healthca
Harvard Medical, Dental, & Public Health Newsletter: Conflict Resolution in Health Care
By Victoria VanBuren - January 29, 2010
by Holly Hayes I recently read a healthcare conflict resolution article in FOCUS, the newsletter of the Harvard Medical, Dental, & Public Health Schools. The article begins with the statement, “Everyone in health care, it seems, has a war story about conflict at work.” In an annual one-week intensive immersion course, Leonard Marcus, who directs the program for Health Care Negotiation and Conflict Resolution at Harvard, and his te
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