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All articles by Holly Hayes
98 articles found
Who is Our Public Health Department Director? (And why does it matter?)
By Holly Hayes - March 17, 2014
Public health departments and health care providers across the spectrum have traditionally not collaborated in providing care in their community. According to Hospital and Health Networks Senior Writer, Paul Barr, that situation is changing.
Alignment Critical in Healthcare Improvement Efforts
By Holly Hayes - March 7, 2014
Aligning healthcare business leaders and physicians is more critical than ever states a March/April 2014 article in Healthcare Executive by Jane Calayag.
Three Areas of Health Care Conflict Being Reported by the Media
By Holly Hayes - February 27, 2014
Whether through employment or contractual means, exclusive relationships with a high-performing “group” of clinicians unafraid of risk, receptive to team-based delivery and accomplished in the use of clinical and administrative information technologies is the most difficult challenge facing hospitals.
Healthcare Collaboration: The Experience at One Hospital
By Holly Hayes - May 3, 2013
At Cleveland Clinic, a patient was asked to keep a journal of all the caregivers she saw over her five-day stay. In 2010, all 43,000 employees at Cleveland Clinic participated in a mandated half-day exercise that cost $11 million. According to CMS, the overall patient satisfaction for Cleveland Clinic has risen from 55% in 2008 to 92% in 2012 (approximately 4,600 hospitals were surveyed).
AMA Twelve Principles for Improving Hospital-Physician Relationships
By Holly Hayes - April 4, 2013
The American Medical Association (AMA) Organized Medical Staff Section (OMSS) provides a list of 12 principles for strengthening the physician-hospital relationship on their website. This principle is consistent with The Joint Commission revised medical staff standard (MS) 010101 Jane Reister Conrad wrote an excellent post about the standard. Let us know your thoughts about improving hospital-physician relationships.
Core Concerns – Why are They Important?
By Holly Hayes - March 8, 2013
"The power of the core concerns comes from the fact that they can be used as both a lens to understand the emotional experience of each party and as a lever to stimulate positive emotions in yourself and in others. If core concerns aren't being met, work relationships are compromised, but more importantly an opportunity to "stimulate positive emotions" is missed.
The 5 Healthcare Issues to Watch in 2013
By Holly Hayes - February 8, 2013
The Physicians Foundation identified five issues likely to significantly impact physicians and patients in 2013. The 2013 Watch List is based on research undertaken by the Foundation in 2012 including the 2012 Biennial Physician Survey, the 2012 Next Generation Physician Survey, and the 2012 US Healthcare Highway Report.
5 Healthcare Mediation Seminars You Don’t Want to Miss
By Holly Hayes - February 1, 2013
The American College of Healthcare Executives is offering five education seminars in 2013 of interest to healthcare mediators: Managing Conflict, Confrontations and Disputes. Seminar leaders are David Maxfield and Stacy D. Nelson, EdD. The course builds on skills and techniques of the best-selling books Crucial Conversations, Crucial Confrontations and Influencer: The Power to Change Anything. Conflict Management, Alternative Dispute Resolution a
Impaired Healthcare Executives Policy Statement
By Holly Hayes - January 25, 2013
The American College of Healthcare Executives (ACHE) updated their policy statement on Impaired Healthcare Executives in November 2012. We posted here on impaired physicians,but have not posted previously on impaired executives. The Joint Commission (TJC) requires that all hospitals have a process in place to identify and assist staff physicians with health and behavior problems. On its website, the ACHE Statement of the Issue begins: The America
Conflict Specialists Show
By Holly Hayes - January 18, 2013
We recently discovered The Conflict Specialists Show videos on YouTube. Dave Hilton, M.A. hosts discussions on “dispute resolution, conflict management, mediation, conflict coaching, negotiation, leadership, psychology and other related topics” with “authors, bloggers, specialists, speakers and practitioners”. The show’s website states: Conflict Engagement Specialists is first and foremost a community for anyone inte
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