Managing Conflict, Confrontations and Disputes.
Seminar leaders are David Maxfield and Stacy D. Nelson, EdD. The course builds on skills and techniques of the best-selling books Crucial Conversations, Crucial Confrontations and Influencer: The Power to Change Anything.
Conflict Management, Alternative Dispute Resolution and the Cost-Effective Use of Legal Services.
Seminar leaders are Lisa D. Vandecaveye, JD and G. Thomas Sullivan, JD. The seminar is an introduction to ADR and provides attendees with an understanding of The Joint Commission standard that mandates hospitals have a dispute management process.
Toxic Behaviors in Healthcare: Creating Systems of Respect to Impact theDouble Bottom Line.
Seminar leaders are Mitchell E. Kusy, PhD and Elizabeth L. Holloway, PhD. The session examines the effects of disruptive behavior on staff performance and patient safety and reviews a feedback technique to modify disruptive behavior.
A Review of Health Law: 2013 Update.
This online seminar is led by Sarah F. Fontenot, JD and describes legal implications of healthcare reform.
Compelling Communication: Creating Engagement, Understanding and Results.
Seminar leader is Craig Deao. The course teaches communication skills to produce consensus, ownership and results.
