The American Bar Association (ABA) Guide to Dispute Resolution Processes is designed to educate members of the public about dispute resolution processes commonly used to resolve legal, community, school, public policy and many other types of disputes.
You may download the Guide (for free) here.
“What Is Dispute Resolution?
Dispute resolution is a term that refers to a number of processes that can be used
to resolve a conflict, dispute or claim. Dispute resolution may also be referred to as
alternative dispute resolution, appropriate dispute resolution, or ADR for short.
Dispute resolution processes are alternatives to having a court (state or federal
judge or jury) decide the dispute in a trial or other institutions decide the resolution
of the case or contract. Dispute resolution processes can be used to resolve any
type of dispute including family, neighborhood, employment, business, housing,
personal injury, consumer, and environmental disputes.”
~The American Bar Association (ABA) Guide to Dispute Resolution Processes