Noam Ebner, Professor of Negotiation and Conflict Resolution at Creighton University Graduate School’s Department of Interdisciplinary Studies, has written a timely book chapter titled, “Negotiation Via Text Messaging,” in Honeyman, C. & Schneider, A.K. (eds.) The Negotiator’s Desk Reference. St Paul: DRI Press. In his publication, Professor Ebner addresses potential pitfalls and benefits related to using text messaging in order to conduct certain negotiations.
Here is the abstract:
“Never!” That’s the typical reply, says the author, when he queries a negotiator about negotiating through text messages. Not so fast, Ebner says — look closely at how your day goes and how your various forms of communication fit together, and you may well find yourself already handling part of that traffic via text. Furthermore, he says, in the future you can expect to use this medium more, as more and more of your counterparts depend on it. Yet negotiating via text is significantly different even from email negotiation. Ebner walks you through the challenges and the benefits of using this medium for negotiation.