Seminar leaders are David Maxfield and Stacy D. Nelson, EdD. The course builds on skills and techniques of the best-selling books Crucial Conversations, Crucial Confrontations and Influencer: The Power to Change Anything.
Seminar leaders are Lisa D. Vandecaveye, JD and G. Thomas Sullivan, JD. The seminar is an introduction to ADR and provides attendees with an understanding of The Joint Commission standard that mandates hospitals have a dispute management process.
Seminar leaders are Mitchell E. Kusy, PhD and Elizabeth L. Holloway, PhD. The session examines the effects of disruptive behavior on staff performance and patient safety and reviews a feedback technique to modify disruptive behavior.
This online seminar is led by Sarah F. Fontenot, JD and describes legal implications of healthcare reform.
Seminar leader is Craig Deao. The course teaches communication skills to produce consensus, ownership and results.